The Chateau is proud to announce that we’ve received the Pinnacle Quality Insight’s Customer Experience Award for our Rehabilitation Center in 2019. We were honored in 11 categories, including Overall Satisfaction and Overall Customer Experience, based on feedback from our rehab patients throughout 2018.
Other honors were awarded in these categories:
- Atmosphere/Therapy Area
- Dignity and Respect
- Equipment Quality
- Pace of Progress
- Recommend to Others
- Response to Concerns
- Results Achieved
- Understood Procedures
As a premiere national surveyor, Pinnacle carries out monthly telephone surveys to check in with patients and their families about their experiences during rehab. The Chateau’s survey results ranked in the top 15% of the nation across twelve months, earning us the Pinnacle Customer Experience Award.
Over our 40 years of serving the greater Cape Girardeau community, we’ve placed our focus on meeting the individual needs of every resident. We welcome the opportunity the Pinnacle survey provides us to hear real-time feedback on our care. That feedback allows us to better understand our residents’ needs and make any improvements where necessary. As our President and CEO Keith Boeller says, “The satisfaction of the residents that have experienced our care is confirmation that the work we are doing supports our mission to provide the quality care to help seniors continue to lead a healthy and productive life.”
We’re so grateful to our residents for allowing us to serve them throughout their rehab journey, and for giving us the feedback we need to always keep improving. And we’re also thankful for our fantastic, dedicated rehab staff, who give their all for our residents and make everything happen. We’re looking forward to an even better 2019.
EXPERIENCE REHAB AT THE CHATEAU FOR YOURSELF
To learn more, you can read about the basics of our rehabilitation services and exactly what rehab at The Chateau looks like!